Here you can download resources – such as PDF versions of the toolkit tutorials – to learn offline.
Complete the worksheet to understand your own scheme in relation to the learning from this module
Here you will learn about the risks to good member outcomes that are inherent in a defined contribution (DC) scheme.
Learn about the different contribution structures available to defined contribution (DC) schemes.
Learn about the importance of timely and accurate processing of scheme transactions.
Learn about the types of charges in a defined contribution (DC) scheme and the risk that members will receive poor value.
Find out about the different options available to members at pension age.
Learn the importance of providing member communications that are accurate, relevant, clear and in plain English in delivering good outcomes for members.
Find out ways of controlling risks associated with advisers and service providers.
In this scenario the trustees discuss the DC scheme, considering its contribution structure and how transactions are processed in light of a complaint from a member.
In this scenario you and your fellow trustees continue to discuss the DC scheme and in particular the second complaint from Mr Pegg which focuses on the scheme charges and his annuity quote.