New: Archive of scheme wind-up modules on 6 April 2017

Essential information for those new to the toolkit

  • What is the Trustee toolkit?
  • How do I get access to the Trustee toolkit?
  • How does the learning work?
  • What is the difference between essential and additional learning?
  • How long will this take me to complete?

Toolkit queries

  • Why is there a new module in 'Your learning' called 'Investment in a DB scheme'?
  • How does the learning work?
  • Why should I use the Trustee toolkit?
  • What feedback have you received about the toolkit?
  • What is the difference between essential and additional learning?
  • How long will this take me to complete?
  • How do I open a module?
  • Should I complete the modules in order?
  • How should I work through each module?
  • What are the scenarios?
  • What are the tutorials?
  • What are the case examples listed under 'Other activities'?
  • What is the check your scheme worksheet listed under 'Other activities'?
  • Will I be tested?
  • How do I demonstrate what I have learnt? What is the development record?
  • Do I have to complete all the learning to take the assessment?
  • Where can I find the module pass/distinction marks?
  • What is the difference between a pass and distinction?
  • Can I see which assessment questions I got wrong?
  • I have a previous assessment recorded but there is no option to review it. Why?
  • I know I have taken the assessment more than once but there is only one attempt in my history. Why?
  • Can I save an assessment part way through and come back to it?
  • Do I need to send my development record to you?
  • How often is the toolkit updated?
  • Is the Trustee toolkit mandatory?
  • How can I map the trustee knowledge and understanding scope objectives to the Trustee toolkit content?
  • How can I develop my knowledge further?
  • Does the Trustee toolkit provide a recognised qualification?
  • I've found some incorrect information, who do I tell?
  • You used to have a text-only version of the module optimised for use with screen reader software. Where is that?

Profile queries

  • What type of trustee am I?
  • What type of scheme is my scheme?
  • Why do you need to know the type and size of my scheme?
  • What should I do if I have a question about my own scheme?
  • Why does TPR ask me to supply personal information?
  • What happens to my personal information?
  • What is the Public Service toolkit?
  • I cannot see an option to add the Public Service toolkit.

Technical queries

  • I want to access the toolkit from my iPad/tablet.
  • Which tablets have you tested the modules with?
  • I'm trying to open the elearning module using my phone/phablet but it does not work. What's wrong?
  • The four wind-up modules still require Adobe Flash Player, when will you change these?
  • I am trying to open one of the four wind-up related modules but nothing happens. I need to enable pop-ups to open the module.
  • I can’t open the downloadable PDFs
  • I can't hear the audio
  • I've found a broken link, who do I tell?
  • Can I have a hard copy of the Trustee toolkit? I want to learn offline
  • I do not have access to the internet at work or home
  • How can I change my password/email address?
  • My development record does not show my name or scheme name
  • What is the date printed on my development record? What is the development record date of issue?
  • Where is my Certificate of completion/progress reports?
  • I have forgotten my password
  • I have requested a new password and the email has not arrived
  • I wish to deactivate/delete my account
  • I am having difficulty with the toolkit and I cannot find the answer in your help. Where can I get further support?
  • What screen resolution has the toolkit been optimised for?
  • Which screen reader software does the toolkit support?
  • What is the minimum bandwidth required?
  • Does the toolkit use audio and/or video?

About this site

  • About this site
Last modified: Thursday, 23 March 2017, 10:20 AM