In this scenario the trustees look at the communications for members in the DC scheme and the service they are receiving from their key service providers.

Examine one of the Ombudsman’s cases and find out how important it is to provide timely information to members of DC schemes.

Suggested timeline for communicating with members as they approach pension age.

Descriptions of common costs and charges

Complete the worksheet to understand your own scheme in relation to the learning from this module

Building on the 'An introduction to investment' module, continue to develop your knowledge of investment, specifically within a DC scheme.

Learn about providing a default arrangements for members.

Learn about offering alternative investment options for members.

Building on the 'Value for members and charges' tutorial in the module 'How a DC scheme works', learn more about the charges involved in investments and whether they represent good value for members.

Learn more about investment governance including assessing performance against objectives and benchmarks and what is involved with removing/replacing an investment option available to members.